ABOUT
Your business is our business.
We are committed to optimizing our customers’ technology systems and providing them with the ideal customer service experience. We’re passionate about bringing the most innovative technology to our customers’ fingertips. Our offering is not a generic service with limited functionality like many of the others currently on the market. Our offering is a full-fledged enterprise solution that is scalable and reliable, and that will drive innovation, improve communication and responsiveness, and facilitate expansion of growth well into the future.
We deliver tailored recommendations for your organization that set you on a path to success. And better yet, we stand by you and support you along the way. Our customer satisfaction records speak for themselves.
-
2000
+Happy Customers
-
97
%Customer service Satisfaction rating
-
98
%Retention Rate
Partner of the Year
3 Years in a Row!
Our approach
We’re process-driven.
Our proprietary 6-step process starts with a thorough situation analysis. Working with your team, we design a tailored, cost-effective solution based on the identified needs. We provide thorough onboarding, project maintenance, and ongoing support.
Assemble
Assess & Design
- Discovery
- Consultation
- Needs analysis
Ignite
Project
- Dice Portal
- See project in real time
- Task execution
- Visibility into next steps
Launch
Install & Train
- Love your technology!
- Training is our brand promise
- Administrator & end-user training
Broadcast
Reports
- Network diagrams
- Overview of system
- Database, passwords
- Information visibility
Enhance
Maintenance
- Formal onboarding
- Preventative maintenance
- System backups
- Daily review of alarms
- Annual audit & review
Deliver
Service
- Dice Portal
- Highest trained engineers in the country ready to troubleshoot issues
- Call center; speak to an engineer on the spot!
Core Values
Our values are based on critical moments because that is ultimately what makes or breaks any partnership: how you deliver your service in critical moments to the customer. Dice’s core values are focused on compassion, teamwork, knowledge, and commitment to resolution. Without these values Dice would be just another partner of the many that exist today, instead, our values stand for who we are.
Dynamic
Characterized by constant change, activity, or progress.
Innovative
Featuring new methods; advanced and original.
Thorough
Complete regarding every detail.
Committed
Feeling dedication and loyalty to a cause, activity, or job; dedicated.
Honest
Free of deceit and untruthfulness; sincere.
Leadership team
We’re a woman-owned company with strong leadership and vision, and a passion for serving others.
