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CAREERS

We're changing
how the world
communicates.

Working at Dice means making a difference for IT teams across all industries.

We have some of the best customer satisfaction ratings in the industry. We’re always on the hunt for new team members who aren’t afraid to speak up, dive in, and create thoughtful solutions that make our clients smile. Don’t see a position that works for you? That’s OK! Submit your resume. We’re growing quickly and are always on the lookout for exceptional team members.

OUR MISSION

Provide the connections that allow
people to accomplish their purpose.

By designing and implementing reliable, safe, and secure solutions, we help businesses run, keep schools safe, and make government more agile. In other words, we help our customers succeed.

PERKS

Giving our employees the best
experiences in the industry.

Flexible work-from-home schedules
401K
Match
Health, Dental, and Vision Insurance
Short-Term
Disability
Paid Maternity and
Paternity Leave
Questions about joining
Dice Communications?

Please email hr@dicellc.com. If you would simply like to apply,
please submit your resume below.

OPEN POSITIONS

Description:

 

Bachelor’s degree preferred. Assist the Installation team in maintaining our key role of being a valued and trusted technology partner to our enterprise clients through effective installation and support of data (routing/switching), wireless, voice and network security products. We are looking for a team player who is a detail oriented problem solver and excellent communicator. Willingness to work independently and in client facing situations is essential. Continuous learning and certifications for certain relevant technology platforms and disciplines are expected for this position. Employer-paid training is available (restrictions apply).

 

Applicants must have their own vehicle for transportation to local job sites. Dice Communications has a nationwide client base, travel to client sites will be required.

 

Primary Responsibilities:

 

  • Maintain and support a variety of routed and switched TCP/IP networking systems including LAN / WAN / WLAN / Security in highly-secure and regulated environments.
  • Leverage several network analysis utilities to monitor, troubleshoot, plan and measure network and host communication and performance at all levels of the OSI model.
  • Identify and apply networking and security best practices.
  • Ensure the highest level of security and availability for core and branch networking systems.
  • Act as a key collaborative resource with business, leadership, and technology teams for routine issues and project-related requirements.
  • Maintain knowledge base and procedural documentation.
  • Support engagements in a continuous cross-training environment.

 

Desired Technical Skills:

 

  • Strong understanding of core TCP/IP protocol suite and ability to troubleshoot network issues.
  • Knowledge and experience installing switches, routers, firewalls, and wireless controllers.
  • Proficient with WAN routing and design
  • Experience managing enterprise-level network firewall and VPN technologies.
  • Windows and Linux OS knowledge relating to networking and security.
  • Familiarity with Microsoft Visio.

Ideal Candidates will also have experience with:

 

  • Fortinet solutions 
  • Alcatel-Lucent Enterprise solutions 
  • HP Enterprise/Aruba and ClearPass 
  • Experience with voice implementations

 

Qualifications for Position:

 

  • College course work or other specialized networking training required.
  • Network and/or Wireless LAN related certification required.
  • Five or more years experience working with routers, switches, firewalls and Wireless LAN systems and ALE ACFE, HPE Aruba ACSA/ACMA, Fortinet NSE-4, Cisco CCNA or equivalent certification required.
  • Knowledge of education and Government environments.
  • Organization and prioritization skills
  • Ability to work alone or with little supervision.
  • Willingness to pursue further education in networking, voice, network security.
  • Willingness to stay current with technology trends.

 

Physical Demands/ Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 lbs., frequently 5-10 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Description:

Bachelor’s degree preferred. Assist the Installation team in maintaining our key role of being a valued and trusted technology partner to our enterprise clients through effective installation and support of data (routing/switching), wireless, voice and network security products. We are looking for a team player who is a detail oriented problem solver and excellent communicator. Willingness to work independently and in client facing situations is essential. Continuous learning and certifications for certain relevant technology platforms and disciplines are expected for this position. Employer-paid training is available (restrictions apply).

 

Applicants must have their own vehicle for transportation to local job sites. Dice Communications has a nationwide client base, travel to client sites will be required.

 

Primary Responsibilities:

 

  • Maintain and support a variety of routed and switched TCP/IP networking systems including LAN / WAN / WLAN / Security in highly-secure and regulated environments.
  • Leverage several network analysis utilities to monitor, troubleshoot, plan and measure network and host communication and performance at all levels of the OSI model.
  • Identify and apply networking and security best practices.
  • Ensure the highest level of security and availability for core and branch networking systems.
  • Act as a key collaborative resource with business, leadership, and technology teams for routine issues and project-related requirements.
  • Maintain knowledge base and procedural documentation.
  • Support engagements in a continuous cross-training environment.

 

Desired Technical Skills:

 

  • Strong understanding of core TCP/IP protocol suite and ability to troubleshoot network issues.
  • Knowledge and experience installing switches, routers, firewalls, and wireless controllers.
  • Proficient with WAN routing and design
  • Experience managing enterprise-level network firewall and VPN technologies.
  • Windows and Linux OS knowledge relating to networking and security.
  • Familiarity with Microsoft Visio.

Ideal Candidates will also have experience with:

 

  • Fortinet solutions 
  • Alcatel-Lucent Enterprise solutions 
  • HP Enterprise/Aruba and ClearPass 
  • Experience with voice implementations 

 

Qualifications for Position:

 

  • College course work or other specialized networking training required.
  • Network and/or Wireless LAN related certification required.
  • Five or more years experience working with routers, switches, firewalls and Wireless LAN systems and ALE ACFE, HPE Aruba ACSA/ACMA, Fortinet NSE-4, Cisco CCNA or equivalent certification required.
  • Knowledge of education and Government environments.
  • Organization and prioritization skills
  • Ability to work alone or with little supervision.
  • Willingness to pursue further education in networking, voice, network security.
  • Willingness to stay current with technology trends.

 

Physical Demands / Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 lbs., frequently 5-10 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Description:

We are searching for an experienced and qualified candidate to provide Level III IT Support and Break/Fix resolution. Additional duties include installation of new equipment and services. We are searching for a team player who is willing to deliver exceptional service in a hybrid role providing remote support and on-site support as needed. Coverage area includes Omaha and the surrounding area with the occasional job expanded beyond the normal coverage region. The ideal candidate has a desire to learn and acquire new certifications (paid for by the company).

 

Main Position Responsibilities:

 

  • Serve as the lead engineer on both internal and client projects and initiatives.
  • Research, Architect and Deploy Solutions for both the internal company and client organizations
  • Provide escalation support to the service team for issues requiring higher level troubleshooting
  • Document IT systems, policies, and procedures for both internal infrastructure and client environments
  • Act as a mentor to the other engineers and help professionally develop new internal talent
  • Aid in the growth of our partnership levels and competencies by way of continuing education and training by certifications, trainings, and other efforts
  • Function as lead in client emergencies when and if needed to see issues through to successful resolution
  • Aid in the sales / presales process and assist as a technical resource / trusted advisor
  • Develop internal processes and procedures to automate remediation efforts through use of technology components
  • Work both independently and collaboratively in a successful and productive manner
  • Perform complex aspects of customer projects and support requests
  • Continue to develop your personal skill set and knowledge base as a company lead engineer
  • Implement and support disaster recovery solutions
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Document work performed in clear and concise time entries documenting work performed on support and solutions tickets
  • System documentation and consulting services to include system reviews and recommendations
  • Design, develop, support, and maintain the company’s systems infrastructure.
  • Analyze and develop efficiencies for internal IT systems and processes

 

Desired Technical Skills:

 

  • Microsoft Office 365 products, including Exchange Online, SharePoint Online, and Office software
  • Knowledge of networking, including WAN and LAN connectivity, switching, DNS etc.
  • Some Microsoft Server technology experience, incl. Hyper-V, clustering, DHCP, DNS, licensing
  • Desktop and laptop hardware provisioning
  • Strong understanding and technical background in an MSP Desirable Skills
  • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP
  • Experience with Microsoft Azure technologies
  • Experience with VoIP telephony, both hosted and on premises
  • Cyber security awareness, incl. Cyber Essentials scheme
  • Familiarity with some or all the following networking products: Untangle, WatchGuard, Draytek, Netgear, Ubiquiti (UniFi)
  • ITIL Foundation Certified
  • Strong understanding and technical background in an MSP

 

Qualifications for Position:

 

  • Excellent organizational skills with the ability to prioritize tasks
  • Analytical/problem solving skills
  • Self-motivated with a strong desire to learn
  • Self-motivated with the ability to mentor and assist colleagues in technical and customer support issues.
  • Be willing and available to work overtime when needed
  • Ability to work in a fast-moving environment, multi-task and adapt to changes quickly
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care
  • Service awareness of all client’s key IT services for which support is being provided
 
Pay Range: $90,000 – $110,000
 

Dice Communications “Connects Value” by improving customer enterprise performance through exciting solutions enabled by today’s best in class, Mobile, Telephony and Unified Communications platforms. We specialize in SLED (State and Local Government and Education), public sector regulated industries to enable best practices including E-government, E-learning, IoT and Smart Cities. 

We are the #1 SLED Business Partner in the U.S.A., and we are fueling our impressive 40%-60% year-over-year sales growth by expanding across the United States with locations in the Mid-West (Texas), and North-East (New York). By leveraging our best-in-class solutions portfolio, value-added professional services, and managed services, our 2022 goal is to support continued growth to sustain our geographic expansion. 

ABOUT THE ROLE: 

Service Administrator Responsible for supporting the Service Team operations, including the monitoring of service line ensuring all customer or internal request are re-distributed to the appropriate department. This position is also responsible for creating service orders and general office administration. 

Responsibilities: 

  • Monitor service line daily, including the routing of calls and voicemail messages 
  • Monitor Service and Client Service Email request and following up with both internal and external customers for additional information 
  • Create and manage service orders requested by customer, work closely with Service Manager on assigning appropriate resource 
  • Validate time reports, collect needed information, escalate to Service Manager as required 
  • Administer the Group Calendar 
  • Administer On-Call Rotation 
  • Prepare and provide engineer queue review reports to the Service Manager the evening prior to the scheduled meeting
  • Administration/Clerical Support for Service Manager and Operations Teams 
  • Scheduling as requested • ConnectWise reporting 
  • Open/closed/quarterly Service Ticket Reporting 
  • Special projects as assigned • Ticket closure/billing preparation 
  • Confirm final contract assignment 
  • Review engineering time logs 
  • Define billable vs. non-billable 
  • Ensure correct labor costs are reflected in labor line items 
  • Modified description of work outlined for invoicing 
  • Ensure applicable expenses have been applied to Service Tickets 
  • Process RMAs 
  • Submit Requests to Manufacture for replacement or repair 
  • Onboarding of New Maintenance and Renewal Customers 
  • Create Agreements and Additions in CRM 
  • Host on-boarding meeting with maintenance customer 
  • Review Service Requests Process 
  • Review Maintenance Terms and Conditions 
  • Promote Customer Portal 
  • Manufacture Support Escalation 
  • Maintain accurate records of open TAC requests in CRM 
  • Ensure TAC Cases are completed in a timely manner 
  • Coordination and Onboarding of Subcontractor 
  • Coordinate Smart Hands for ALE field Service Tickets 
  • Obtain Subcontractor quotes and schedule labor as needed 

ABOUT YOU 

Required Skills & Education 

  • Must be able to effectively communicate both verbally and written expectations to customers, team members, and management 
  • Must be a strong problem solver, able to identify root cause and develop solution 
  • Committed to sharing in team development, defeat, and wins 
  • Must possess high degree of creativity and flexibility in dealing effectively with people, interpersonal-communication, self-motivation, attention to detail, organizational skills, and follow-through 
  • Ability to work independently and efficiently 

Additional duties may be assigned as required Education/Experience Required 1 – 3 Years’ experience in client support, service administration, or dispatch role Proficiency in Microsoft Office Suite Working knowledge of ConnectWise CRM 

Job Type: Full-time Pay: $40,000.00 – $50,000.00 per year

Dice MSP is currently seeking a Level 2 Engineer to join our team and be part of a growing Managed Service Provider firm. The ideal Level 2 Engineer candidate for this position will have at least 1 year of experience deploying and supporting small-to-medium business environments, including servers, networking, virtualization, and cloud. The Senior Level Engineer will be assisting with projects and solutions implementations as well as support.  This position is in the Omaha office.

The candidate must be able to support existing customer environments and new deployments. candidate must be proficient in implementing and maintaining all aspects of customer’s IT. The ideal candidate has some knowledge working in a managed services delivery environment and utilizing both helpdesk ticketing systems and RMM tools. This position will include supporting our external clients both remotely and onsite at the client locations, as well as supporting our internal infrastructure. Candidates must be organized and accurately document their work. The candidate should possess the ability to work with a team as well as independently.

REQUIREMENTS:

  • Minimum of 1 year of experience in Managed Services and/or IT Consulting
  • Experience with RMM tools.
  • Experience with backup Solutions
  • Experience with Active Directory
  • Microsoft Windows Workstation & Server versions operating systems installation, configuration, and troubleshooting.
  • Availability to provide excellent customer service during normal business hours, Monday through Friday.
  • Demonstrates professionalism at all times
  • Strong customer service and communication skills
  • Strong troubleshooting, diagnostic, and problem-solving skills
  • Strong organization skills.
  • Reliable transportation and a valid driver’s license
  • Willing to travel locally
  • Must be willing to submit to background check

Salary commensurate with experience
Estimate of $40,000.00-$60,000.00/year

Paid Time Off, 401k, Health, Dental, Vision, and other benefits available
Advancement opportunities available

Experience:

  • Managed Services: 1 year (Preferred)

Ready to apply? Send us your resume through the form below.

Dice is currently seeking a Senior Level Engineer to join our team and be part of a growing Managed Service Provider firm. The ideal Senior Level Engineer candidate for this position will have 2-5+ years of experience deploying and supporting small-to-medium business environments, including servers, networking, virtualization, and cloud. The Senior Level Engineer will be assisting with projects and solutions implementations as well as support as n34.

The Senior Level Engineer – MSP, must have excellent customer service skills and a desire to increase knowledge of cloud technology, virtualization, and networks for small-to-medium business solutions. The Senior Level Engineer – MSP candidate will support projects supporting O365/Azure deployments, virtualizing servers via Hyper-V/VMware, Server/Desktop support, and Networking configurations (SonicWall and Cisco Meraki) support. The Senior Level Engineer – MSP, will also lead as the technical expert for all infrastructure-related outages, failures, and problems.

Senior Level Engineer – MSP Experience a requirement:

  • Troubleshooting and deploying Window server 2012-2019
  • Act as the highest point of escalation for Tier 2 and Tier 1 engineers.
  • MS Office 365 administration with domain synchronization and migrations
  • Azure deployments
  • Provide top-notch technical support in your areas of subject matter expertise (network, virtualization)
  • Active Directory and Group Policy creation
  • O365/Azure Migrations
  • Coordinating and implementing client/server applications architecture
  • VMware and/or Hyper-V experience
  • P2V migration experience
  • Implementing network software and hardware upgrades (Cisco Meraki; SonicWall)
  • Configuring and managing firewalls, switches, WAPs, VPNs, and other network appliances


Senior Level Engineer – MSP Benefits:

  • Salary $90k -$120k
  • Medical/ Dental/ Life Insurance
  • PTO
  • 401(k) w/ match
  • Certification Reimbursement


*Actual salary of Senior Level Engineer – MSP to commensurate with experience*

Opportunity Location

Nassau/Suffolk, NY
Proposed Salary
$90,000 – $120,000

Ready to apply? Send us your resume through the form below.


Job Description

Responsible for the overall management, planning, scheduling, and implementation of assigned Enterprise Installations. As Project Manager, you will work closely with the Customer to ensure all goals, objectives, timelines, and budgets are achieved with a high degree of accuracy and quality. This is accomplished by directing an agile project team of Sales, Engineers, Procurement, Service, and Finance partners. Project Managers are expected to follow a detailed process flow of every phase of the Project. The Project Manager is responsible for the organization all engineers and sub-contractors involved, orchestrating schedules of all installers, and knowing the purchasing and invoicing details for every project assigned.

Responsibilities

  • Taking care of the customer is our foremost priority; communication, delivery and follow through are imperative
  • Act as liaison to ensure all complaints, project issues, change requests, and invoicing discrepancies are promptly addressed
  • Provide a positive and consistent customer experience for all Dice Communications customers
  • Ownership of all customer related interaction and the ability to drive projects and support issues to a timely and effective close
  • Adhere to and communicate all Project Milestones
  • Responsible for the scheduling of all Engineers, Installers and/or Sub Contractors and holding them accountable to timelines
  • Manage Change Order requests
  • Utilize resources to improve profitability
  • Aid in the development and utilization of Project Metrics
  • Act as interdepartmental conduit for all customer facing, installation, and support requirements
  • Ensure deliverables are assigned and drive to completion within stated project timeframes
  • Hold the installation team accountable to meeting deadlines and updating the service order weekly regarding time reporting, and expense reporting
  • Escalate to senior management all project related items with a significant impact to project completion and/or delayed invoicing
  • Update service order with ordering details, status changes, installation dates, time frames, travel dates, etc. on a weekly basis
  • Adhere to all items within the Project Management template and checklist – thorough knowledge of each aspect of the checklist
  • Provide job cost reporting to accounting team upon completion of project


Required Skills

  • Strong ability to organize and lead project though each phase of life cycle
  • Able to effectively communicate both verbally and written expectations to customers, team members, and management
  • Must be a strong problem solver, able to identify root cause and develop solution
  • Committed to sharing in team development, defeat, and wins
  • Must possess high degree of creativity and flexibility in dealing effectively with people, interpersonal-communication, self-motivation, attention to detail, organizational skills, and follow-through
  • Orchestrate weekly project update calls with customers in relation to the installation
  • Maintain site documentation: Action Registers, Spreadsheet updates, Meeting Agendas, etc.
  • Proven ability to manage multiple projects in a fast-paced environment
  • Ability to work independently and efficiently
  • Additional duties may be assigned as required

Education/Experience

Required

  • Four-year college degree 3 – 5 years of managing multiple complex projects
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint)

Preferred

  • Professional certification in project management (PMP)
  • Working knowledge of Connectwise (CRM)

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Ready to apply? Send us your resume through the form below.


About Dice Communications: Growth Leader

Our mission is to be the premier provider of mobile, telephony and unified communications solutions specializing in regulated, public industries. Our core focus is Education (K-12 and higher-education) and Municipal as well as State Governments. Our core competency is “creating value” with Customers through enabling best practices specific to the public sector, such as: E-Government, E-Education and E-Learning. We are the #1 Business Partner in our vertical and we are fueling our impressive, 40%-60% year-over-year sales growth, by expanding across the United States with locations in the Mid-West (Nebraska, Oklahoma, Texas), West (California) and North-East (New York). By leveraging our best-in-class solutions portfolio, value-added professional services, and managed services, our 2018 goal is to grow our share of the customer spend to increase profitable growth to sustain our geographic expansion.

About the role: Network Engineer

Assist the Installation team in maintaining our key role of being a valued and trusted technology partner to our enterprise clients through effective installation and support of data (routing/switching), wireless, voice and network security products.

Essential functions include the following:

  • Maintain and support a variety of routed and switched TCP/IP networking systems including LAN / WAN / WLAN / Security in highly secure and regulated environments.
  • Leverage several network analysis utilities to monitor, troubleshoot, plan and measure network and host communication and performance at all levels of the OSI model.
  • Identify and apply networking and security best practices.
  • Ensure the highest level of security and availability for core and branch networking systems.
  • Act as a key collaborative resource with business, leadership, and technology teams for routine issues and project-related requirements.
  • Maintain knowledge base and procedural documentation.
  • Support engagements in a continuous cross-training environment.
  • Continuous learning and certifications for certain relevant technology platforms and disciplines are expected for this position. Employer-paid training is available. (Restrictions apply)


Skills required to perform job responsibilities:

  • Strong understanding of core TCP/IP protocol suite and ability to troubleshoot network issues.
  • Strong knowledge and experience installing switches, routers, firewalls, and wireless controllers.
  • Strong knowledge and experience with WAN routing and design
  • Experience managing enterprise-level network firewall and VPN technologies.
  • Windows and Linux OS knowledge relating to networking and security.
  • Familiarity with Microsoft Visio.
  • Experience with Fortinet solutions a plus.
  • Experience with Alcatel-Lucent Enterprise solutions a plus.
  • Experience with HP Enterprise/Aruba and ClearPass a plus.
  • Experience with voice implementations a plus.

*** Other duties may be assigned***

Standards of performance:

  • Provide clients with courteous, friendly service, which exceeds their expectations while delivering solutions promptly, efficiently, and accurately.
  • Meet individual quality service goals as identified in your performance action plan.
  • Be an effective team member through cooperation, flexibility, dependability, attendance, lack of tardiness and participation at meetings and training.
  • Accurately apply technical job knowledge and skills to complete all work in a timely manner in accordance with policies, procedures and regulatory requirements while managing varying degrees of work.


Supervisory responsibilities:
 None.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and experience:

  • College course work or other specialized networking training required.
  • Network and/or Wireless LAN related certification required.
  • Five or more years’ experience working with routers, switches, firewalls and Wireless LAN systems and ALE ACFE, HPE Aruba ACSA/ACMA, Fortinet NSE-4, Cisco CCNA or equivalent certification required.
  • Knowledge of education and Government environments.
  • Organization and prioritization skills.
  • Ability to work alone or with little supervision.
  • Willingness to pursue further education in networking, voice, network security.
  • Willingness to stay current with technology trends.

Physical demands / work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 lbs., frequently 5-10 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have own vehicle for transportation to local job sites.

Dice Communications has a nationwide client base, travel to client sites will be required.

Job Type: Full-time

Job Location: Long Island, NY

Required education: Bachelor’s Degree preferred

Ready to apply? Send us your resume through the form below.


About Dice Communications: Growth Leader

Our mission is to be the premier provider of mobile, telephony and unified communications solutions specializing in regulated, public industries. Our core focus is Education (K-12 and higher-ed) and Municipal as well as State Governments. Our core competency is “creating value” with Customers through enabling best practices specific to the public sector, such as: E-Government, E-Education and E-Learning.

We are the #1 Business Partner in our vertical and we are fueling our impressive, 40%-60% year-over-year sales growth, by expanding across the United States with locations in the Mid-West (Nebraska, Oklahoma, Texas), West (California) and North-East (New York). By leveraging our best-in-class solutions portfolio, value-added professional services and managed services, our 2018 goal is to grow our share of the customer spend to increase profitable growth to sustain our geographic expansion.

About the role: Level 1 Voice Systems Engineer

Assist the Installation and Implementation team in maintaining our key role of being a valued and trusted technology partner to our enterprise clients through effective installation and support of voice systems and applications.

Essential functions include the following:

  • Support Alcatel VoIP infrastructure and applications, including IP-PBXs, voice mails, call management systems and unified communications.
  • Answer customer calls, providing excellent customer service and first call resolutions.
  • Collaborate to resolve trouble tickets and mitigate end-user issues with VoIP hardware and/or applications.
  • Assist with the installation planning of network cabling, including MDF and IDF closets. Ensure the highest level of security and availability for core and branch networking systems.
  • Maintain knowledge base and procedural documentation.
  • Support engagements in a continuous cross-training environment.
  • Continuous learning and certifications for certain relevant technology platforms and disciplines are expected for this position. Employer-paid training is available. (Restrictions apply)

*** Other duties may be assigned***

Skills required to perform job responsibilities:

  • Strong Windows and Linux OS knowledge.
  • Strong understanding of SIP, H.323, TCP/IP protocol suite and ability to troubleshoot.
  • Experience with VMWare, Linux KVM, Hyper-V is a plus.
  • Experience installing and configuration Session Border Controllers is a plus.
  • Knowledge of cabling and wiring systems, design, and installation.
  • Experience with administering telecommunications systems and applications.
  • ACFE OmniPCX Enterprise or ACFE OpenTouch certification is a plus.


Standards of performance:

  • Provide clients with courteous, friendly service, which exceeds their expectations while delivering solutions promptly, efficiently, and accurately.
  • Meet individual quality service goals as identified in your performance action plan.
  • Be an effective team member through cooperation, flexibility, dependability, attendance, lack of tardiness and participation at meetings and training.
  • Accurately apply technical job knowledge and skills to complete all work in a timely manner in accordance with policies, procedures and regulatory requirements while managing varying degrees of work.


Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and experience: 

College course work or other specialized telecommunications or networking training required. Active enterprise level communications system or network related certification preferred. 0-3 years working in telecommunications with VoIP PBX’s, routers, switches, firewalls and Wireless LAN systems and:

  • Organization and prioritization skills
  • Ability to work alone or with little supervision
  • Willingness to pursue further education in networking, voice, network security
  • Willingness to stay current with technology trends

Physical demands / work environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk and sit. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 lbs, frequently 5-10 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, ability to adjust focus. The noise level in the work environment is usually quiet.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must have own vehicle for transportation to local job sites.

Dice Communications has a nationwide client base, travel to client sites will be required.

Job Type: Full-time

Pay: $40,000.00 – $50,000.00 per year

Ready to apply? Send us your resume through the form below.


About Dice Communications: Growth Leader

Our mission is to be the premier provider of mobile, telephony and unified communications solutions specializing in regulated, public industries. Our core focus is Education (K-12 and Higher-Ed) and Municipal as well as State Governments. Our core competency is “creating value” with customers through enabling best practices specific to the public sector, such as: E-Government, E-Education and E-Learning.

Dice Communications, Inc. (DCI), is seeking a Resident Engineer position managing and maintaining the Alcatel telecommunications services in Gwinnett County, Georgia

Resident Engineer Role Description:

The Resident Engineer (RE) provides onsite expertise on Alcatel-Lucent Network solutions to a specific customer, adding value to the day-to-day operations of the customer environment, safeguarding the value of the customer’s solution by sustaining its full functionality and its benefit to the enterprise.

The RE helps customers by reinforcing the performance of their network, ensuring smooth daily operations, and the stability needed for return on investment and permanence of the advantages offered by the solution.

Key Responsibilities include:

  •  High level and low level design definition
  •  Provision and/or configure new/additional Alcatel-Lucent Network equipment to be deployed at the customer site
  •  Define and detail migration strategies and processes
  •  Physical deployment of Alcatel-Lucent Network equipment
  •  New feature or compatibility testing
  •  Preventive maintenance for hardware and software
  •  Troubleshoot network issues
  •  Manage RMA of suspected faulty hardware and keep detailed records of all such activities
  •  Problem escalation and tracking within DCI Technical Support Organization
  •  Mentor for customer technical resources
  •  Keep DCI Sales and System Engineers aware of key activities and projects occurring at customer location
  •  Provide monthly report to customer of all activities completed and pending during previous month


Qualifications:

  • Good verbal and written communication skills
  • Self-motivated, able to work independently, results oriented
  • Customer focused
  • Ability to communicate technical topics to non-technical customers
  • Strong capability to work in stressful environments
  • Enterprise WiFi, LAN switching, LAN/WAN routing, Network Management, and
  • Enterprise Network Policy Management knowledge is a must
  • Alcatel-Lucent Certified System Expert (ACSE) certification preferred
  • Equivalent level certification from manufacturer of enterprise grade network switches/routers is a must
  • Protocol knowledge (deep knowledge of the following):
    • IGMP, SNMP
    • PIM Dense Mode,
    • IP, TCP, UDP, NetBIOS
    • BGP, EIGRP, OSPF
    • STP, RSTP
    • DHCP, DNS, IP Relay, NTP, SMTP
    • Dynamic/Static VLANs, VLAN Tagging/Stacking, VLAN Profiles
    • Link Aggregation, VRRP
    • 802.11 a/b/g/n/ac (Wireless)
    • MS-CHAP, EAP, PEAP, TKIP, WPA, WPA2

Experience:

  • Bachelor’s degree, advanced degree(s) plus but not required
  • Five years or more of technical support or professional services experience with organization selling enterprise grade network solutions
  • Configuration and installation of Alcatel-Lucent OmniSwitch and OmniAccess Wireless products is preferred


Location and Hours:

  • Full time on customer premise
  • Normal business hours – Monday through Friday 8:00 AM to 5:00 PM local time
  • RE will often have to work outside of normal business hours (nights and weekends) or work in excess of 8 hours on any day or 40 hours in any week or on holidays (collectively, “Afterhours Work”). Comp time will be provided for the additional hours worked and will be coordinated between RE, Dice Communications, and Customer.

Job Type: Full-time

Pay: $75,000.00 – $95,000.00 per year

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