Heritage Communities, a retirement community with 18 locations nationwide, faced a tight deadline to migrate to a new server in one week, an industry standard of 60 days. Lacking documentation, time, and specialized skills, they needed a trusted local IT service provider to solve this immediate problem fast.
Dice Communications was able to complete the migration process in five days, and also established a well-documented IT onboarding process for future locations. We implemented various best practices to increase security, improve system uptime, provide patch management, and structure a solid ticketing system. Our partnership with Heritage Communities resulted in improved security, uptime, faster response times, and solid consistency, allowing Heritage Communities to focus on providing the best possible care for its residents which is critical to their overall mission.
Challenges
Here is a list of challenges Dice Communications was working on building solutions for:
- Provide continuity and streamline processes
- Meet accelerated migration timeline
- Standardize onboarding with solid documentation
- Improve connectivity, security, and ticketing.
Want to learn more?
The partnership between Dice Communications and Heritage Communities was successful, with Dice’s commitment to customer success being demonstrated through dedicated Managed IT Services and clear communication. This allowed Heritage Communities to focus on providing the best possible care for its residents which is critical to their overall mission. Read the full case study, and learn more about how Dice Communication provided solutions for Heritage Communities.
