A good in-house IT team is an asset for any business, but for small and medium-sized businesses, IT teams play a critical role.
Keeping companies’ technological infrastructure running efficiently and profitably is crucial, and even the most talented and experienced teams can experience competing demands for their talent and attention.
Some of the biggest demands on IT can include lifecycle issues, workload, and hiring. Is your team plagued by any of these recurring challenges?
Service and support
Monitoring lifecycle issues for a small-yet-growing company might not sound like a time-consuming task, but it is often one that gets set aside in favor of feature development or other new business. As tech ages, downtime can increase, and so does frustration on the part of both the employee users and the IT team.
When sales teams are under pressure to bring in new business, they make promises the IT team cannot keep without working overtime or sacrificing other priorities. Often, this type of workload results in an IT team that is constantly operating in catchup mode. In time, the quality of work suffers, which translates to lost business and damaged credibility.
Even businesses that recognize they need to hire IT expertise can struggle with the lengthy hiring process. Each step in the process takes time and energy from day-to-day tasks. Investing in a new hire is not cheap and onboarding a new hire just to have them decide they are not a good fit is an expensive and time-consuming process.
When your IT team spends most of their day managing a barrage of internal trouble or wrestling with the hiring process instead of developing product for clients, this has several undesirable effects:
- Impedes your client’s time-to-market and their ability to generate revenue. Every day of missed client deadline is a missed opportunity for them (and your company) to earn money. Miss enough deadlines and you will earn a reputation for being unreliable, which can cost you future business.
- Frustrates talented developers and generates turnover within your team. When developers are constantly pressured to deliver within unreasonable timelines, or they are bogged down with an abundance of support tickets and client projects, it is not only frustrating, it is unsustainable in the long-term.
- Leads to misalignment between IT and business objectives. One of the most frustrating scenarios occurs when leadership sets goals that IT teams are operationally unable to fulfill due to the challenges described above.
One solution to overburdened IT teams is a Managed Services provider like Dice. We help small and medium-sized businesses like yours focus on strategic priorities by supporting your infrastructure. We work for a fraction of the cost of hiring a full-time in-house team, and free your current in-house resources to work on revenue-generating initiatives.
Dice can help you assess the current state of your IT department and evaluate whether managed services or another solution is right for your business.